Hospitality Management: Cost Reduction and Service Elevation
NovaLex team members have worked with some of the leading food and beverage and hospitality brands in the world. From global hospitality brands like the Four Seasons Hotels to QSR concepts to start-up technology companies in the F&B and hospitality spaces, NovaLex experience spans a host of marketing solutions.
NovaLex has worked to align brand promise with frontline service delivery using unique statistical process techniques as powerful tools for quality assurance.
NovaLex’ deep database marketing capabilities have enabled brands to locate their prospective customers more precisely and get closer to ultimately drive higher ROI on marketing investments.
Once the high probability – high profit customer is defined, NovaLex has applied process control disciplines to elevate the customer experience. The approach has been used to re-engineer, improve and then manage the total customer experience to drive higher satisfaction and repeat business.
For food & beverage & hospitality management, NovaLex brings a holistic approach to impact cost savings and service improvement.
Is your brand “close” to customers?
And is customer service experience managed?
Does it drive customer satisfaction and repeat visits?